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Centered, find your balance

Policies

Attendance and cancellation policy

Your appointment time is held for you alone. These are the terms every client and workshop participant agrees to when booking with Centered. Questions about a specific situation? Call (267) 410-6931.

Attendance policy

  • Arrive a few minutes early. Plan to be at the office, or logged in for telehealth, about five minutes before your start time so the full session is yours.
  • Late arrivals. Sessions end at their scheduled time so the next client is not delayed. If you arrive late, the remaining time is still billed at the full session fee.
  • More than 15 minutes late. The appointment may be treated as a missed session and charged in full, at Christen's discretion.
  • No-shows. A missed appointment without notice is charged the full session fee, which insurance does not cover.
  • Repeated missed sessions. After three missed or late-cancelled appointments, we will talk about whether the current schedule is working before booking further sessions.
  • Telehealth. Join from a private, quiet space in Maryland or Pennsylvania. If the connection fails, call (267) 410-6931 and the session continues by phone where clinically appropriate.

Cancellation policy

  • 24 hours' notice. Cancel or reschedule at least 24 hours before your appointment and there is no charge.
  • Late cancellations. Cancellations inside 24 hours are charged the full session fee.
  • How to cancel. Cancel through your Mindbody confirmation email, call (267) 410-6931, or email ChristenYassin7@gmail.com. Voicemail and email are both time-stamped and count as notice.
  • Emergencies and illness. Genuine emergencies, sudden illness and severe weather are handled case by case. Let Christen know as soon as you can.
  • Workshops, groups and programs. Cancel a registration at least 7 days before the start date for a full refund. Inside 7 days, registrations are non-refundable. Workshop registration is not transferable to another participant and cannot be transferred to another workshop.
  • Packages and passes. Series passes and guides are non-refundable once purchased and are used on the sessions or dates they are issued for.

Need to change an appointment?

Book, reschedule or cancel online, or call (267) 410-6931 and Christen will sort it out with you.

Book NowCall (267) 410-6931